Outsourcing toll collections runs into snags
Outsourcing the billing for toll collection is predictably fraught with trouble that can quickly put commuters in big financial and credit trouble - or could lead to blocking their car registration or having their vehicle impounded.
Toll troubles linger after billing system revamp
By Angie Beavin
KXAN.com
Published: July 14, 2014
AUSTIN (KXAN) — The Texas Department of Transportation recently shut down its TxTag customer service phone lines and website to upgrade their services and allow customers an easier way to manage their accounts.
About a week after coming back online, users are still experiencing problems getting through on the phone and accessing pages on the website.
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