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Xerox

  • Link to KXAN news story here.

    TxTag Troubles: Nearly $1 billion added to TxTag accounts as billing woes continue
    By Sarah Rafique, Brittany Glas, Josh Hinkle & Ben Friberg
    KXAN-TV News
    August 2018

    AUSTIN (KXAN) -- Mela Louviere let out a laugh when she opened a collections letter for her TxTag toll account earlier in June. The bill showed she owed $5,750 in administrative fees for only $412.85 in toll usage.

    “We assumed there had to be some sort of computing error, human error, something,” said Louviere, of Pflugerville. “There had to be something mistaken because we hadn’t done anything that was worth $6,000.”

    It wasn’t an error. According to a Houston-based collections agency, her account was overdue and she was hit with a $25 penalty for each individual toll.

    Louviere isn’t alone. This year, more than 2.2 million Texas toll accounts had a bill sent to the agency Perdue Brandon Fielder Collins & Mott, who added nearly $1 billion in fees to drivers’ accounts, according to information obtained by KXAN through an open records request. And, the number of Texans affected could be even higher since the Texas Department of Transportation, which oversees TxTag, said each account could have more than one vehicle tied to it.

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